Frequently Asked Questions

         

Who will proofread, edit or write my work?

Proofreading, editing and writing works are carried out by our highly experienced and qualified team of professionals.

How will I know that you have received my work?

We will send you a confirmatory email that we are in receipt of your order or work. Also, we shall give a provisional date for completing your work, if not already agreed.

What module materials will you use to prepare my assignment or essay?

Copies of materials for any module that require our assistance MUST be sent with the assessment questions to us. Please note that you will be further billed or charged for Research Help, if your module materials were not provided.

How long will it take to complete my work?

We provide a round-the-clock fast and excellent service which is subject to your deadline and type of service (i.e an Ordinary service or Premium service). Onults Proofreaders will need up to 8 hours to meet a deadline ('2000 words and above') that is less than 24 hours for our Basic Copy Editing or Moderate & Extensive Rewriting services.

What is the difference between an 'Ordinary' service and 'Premium' service?

Both Ordinary and Premium apply to the completion period or date that a finished work is required by a customer. Our 'Ordinary' service applies to work with a completion deadline of 5 days and above. The 'Premium' service will apply, if the date for us to return your finished work is 4 days and below.

How do I send you my work?

To send us your materials, you will need to attach the file of your work and e-mail it to: quotation@onults.com.

Can I get a discount for the price of your services?

No, our services are already been offered at discounted prices.

What payment options do you offer?

We accept payment by cheque made payable to Onults Limited. Also, we use Paypal as our secure payment gateway.

Refunds for money paid?

Payment for our Discounted Works are non-refundable, but credits are accumulated by the customer to purchase any of our service.

How do I pay for my work?

You can make payment for our service by sending us a cheque or securely on-line by Paypal (no membership account registration is required to use this Paypal service) or by clicking on the 'Buy Now' button in our Price Plan page.

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